Mobile & Telephone Complaints

If the customer care does not solve your problem, write to their Nodal Officer.

If nodal officer fails to settle the issue, write to the Appellate Authority.

The contact details of the above three has to be mandatory mentioned in the website of all the telephone service providers. Hence, visit their website and find about them, write to them.

For your benefit, links to most of the leading telephone defective service providers are given here, just click on the name:

RELIANCE

AIRTEL

VODAFONE

MTNL MUMBAI

MTNL VIGILANCE

*************************************

If you fail to get your grievance settled by writing to the above authorities, you can then write to-  

THE TELECOM REGULATORY AUTHORITY OF INDIA

Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)

New Delhi : 110 002

Tel: 011-2323 6308, 2323 3466, 2322 0534, 2321 3223

Fax: 91-11-2321 3294

E-mail: ap@trai.gov.in

Visit their website: http://www.trai.gov.in/contactus.asp 

**************************************************************************

Department of Administrative Reforms And Public Grievances

Sardar Patel Bhawan
Sansad Marg
New Delhi - 110 001

Visit their website:  http://www.pgportal.gov.in/Address.aspx 

If your issue is not settled after writing to all the above five authorities, you can contact ICRPC with your complaint and with copies of letters addressed to all the above five authorities. We will help you to file a case in the consumer court. To know the procedure for filing complaint with ICRPC, send a request to procedure@consumergrievance.com

You can also know the procedure by sending  SMS with word "Procedure" to 918080423516.

NOTE: Please note that ICRPC will not entertain any telephone complaint unless you have written to all the above five authorities and submit the proof of the same. Therefore write to ICRPC only after writing to the above five authorities.