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PROCEDURE
FOR FILING COMPLAINT WITH HELP OF ICRPC
Send your complaint by
surface mail (by post
/ courier) addressed to us duly signed
in following format:
(Please
do not send the complaint by e-mail attachment)
Page
one:
Mention your name and address, Residence
telephone, E-mail address (very
important as without it you will not receive
the copy of notice). mention
your membership payment details and attach the
cheque with a pin (do not staple)
Page two: Mention the
full name and registered address of the
Opposite Parties, telephone nos, fax nos.
mention the full name and address of the
branch with which you dealt and received
defective product and services.
Page three onwards: Write
your complaint with preferably date-wise facts,
refer to the page numbers of the attached
documents where ever required (like bill,
agreement, service report, etc). RELIEF:
Mention what relief you are looking for
against your complaint.
Enclose: Only the
xerox copies of supporting documents. Don't
send originals. Send by surface mail only.
Don't send documents by e-mail attachments.
Enclose: One
year membership subscription of Rs. 250
by draft in favour of "ICRPC"
payable at "Mumbai". Local Mumbai &
At Par cheques also
acceptable if drawn on Mumbai account. Write
your name behind the cheque. Do not
staple the cheque with other papers. (Despite
our strict instructions we find many people
sending us stapled cheques and without their
names behind the cheque. Later these people
waste our time in locating their torn and
unidentified cheques lying with us.)
Online payment: through
internet banking is also available, send a
request e-mail for procedure for making online
payment.
Send the above complaint+documents+cheque through
post / courier to:
Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder Road
P.O. Kasarvadavali
Thane (West) 400601
PROCEDURE
THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING
YOUR DOCUMENTS:
1)
After the receipt of your documents, ICRPC
will issue a legal notice (within 15 days) to
the accused giving him a time limit of 7 to 15
days for settling your grievance. Please
do not waste our time by calling us to just
check whether we have received your
documents.
2)
If you do not hear from us or receive a notice
copy within 20 days after we received your documents to us, write a reminder
e-mail to us at mail@consumergrievance.com
3)
If your grievance is not settled
after sending notice, ICRPC shall
further help you to file a consumer case in
the consumer court. Please remind us by
e-mail, for further action after
the expiry of the time given in notice to the
Opposite Party.
PROCEDURE
IF THE GRIEVANCE IS NOT SETTLED THROUGH NOTICE
1)
Ask us for the procedure for filing a case
in consumer court against the company after the
company does not settle
your grievance
through our notice.
2)
We
charge a very nominal fee for preparing the
case papers for you. We suggest that you
get the case papers made through professional
and experienced hands as this will reflect your
case technically better and with precision.
3)
You will not require a lawyer
as we give free guidance to members till the end
of their consumer case. Remember that you can
explain you case better than anyone else. The
judge in the court cannot force you to hire a
lawyer.
OTHER
USEFUL INFORMATION
1)
We operate through the internet,
e-mail, and cater to the consumers across
the world. So, it does not matter where you are
located.
2)
Please do not visit us without
appointment as we will not meet you
unless you have taken appointment from cell no.
9869402267. Please
do not telephone us or visit
us for
unnecessary discussions as we are highly busy
throughout the day handling 100 to 300
complaints everyday.
3)
For members one legal notice is sent
free for the first case.
4)
For further cases by same member,
a processing fee of Rs. 250 is charged for
second notice during
their membership tenure of one year. One year membership can
be renewed anytime by paying Rs. 250.
5)
Consumer courts take about 1 to 2 years (or even
more at times) to settle the case. The
consumer is expected to attend the court
hearings at least 4 to 5 times in a year.
6)
Please note that ICRPC is a non profit,
non-political NGO, not
supported financially from either
Indian Government or elsewhere,
therefore we depend on memberships to
carry on this fearless social
work. We have a team of dedicated
professionals who work honorary for us.
We
shall do our best to settle your
grievance.
Our
contact details:
Website:
www.icrpc.org
E-mail
addresses:
mail@consumergrievance.com
Mumbai
Tel No.: 9869402267 (Call only if necessary)
General Procedure of Consumer
Complaint
1. Send a notice to the Opposite Party giving
him time limit to settle your grievance.
2.
Prepare the consumer complaint in the required
format (as also given in this web-site)
3.
Get the complaint affidavit notarized through a
notary.
4.
Make required number of photocopies after
notarizing.
5.
Prepare a bank draft from a nationalized bank to
pay court fee.
6.
Submit the complaint and court fee to the
receiving clerk in the consumer court who will
give you the date for admission hearing and
complaint reference number number.
7.
On admission hearing, you would be informed
whether your case is fit for acceptance or not.
If accepted, you will be given the date for next
hearing.
8.
The court will send a notice with your complaint copy to the
opposite party seeking reply within 30 days, and
asking him to attend the hearing.
9.
The hearings will continue till the matter is
decided.
10.
The courts final order will be sent to all the
parties by registered post.
Please
note: It is important to attend the
hearings, else the matter may be decided
ex-party on the merits of the case.
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