Dear
Consumer,
Thanks
for contacting International
Consumer Rights Protection Council (ICRPC).
International
Consumer Rights Protection Council (ICRPC)
is a registered, non profit, non-political
NGO, not supported financially from either
Indian Government or elsewhere. We do not
beg for donations. We depend
on memberships to carry on this fearless
social work. We have a team of
dedicated professionals who work honorary
for us. We have been covered by most of the
TV channels and print media for our good
work. Our activities have also been reported
in the world's most reputed FORBES
(usa) magazine in their issue
dated July 4, 2005 volume 8, number 12, page
24 and 25.
PROCEDURE
FOR FILING COMPLAINT WITH ICRPC
Ordinary
one year membership is given to individuals
only, not to any society, company, or union.
But common joint complaint is accepted from
group of individuals having the same issue.
All these individuals need to be member of
ICRPC and make a joint complaint.
The
following procedure has to be followed
strictly, else your complaint may be
rejected and the non-refundable amount of Rs.
300 will not be refunded to you. You need to
prepare your complaint in following manner:
Page
one:
(Your details) No cover letter required.
1)
Name
2)
Address
3)
Cell Number
3)
Residence telephone no
4)
E-mail address (very
important as without it you will not receive
the copy of notice). 5)
Complaint against (company name)
6)
Payment details (cheque/transaction number,
dated and bank)
Page two: (Opposite
party details)
1)
Name of Opposite party
2)
Registered address of the Opposite
Party
3)
Telephone no.
4)
Fax no.
5)
E-mail of the chairman or company e-mail
(Leave space)
6)
Name and address of the branch with which
you dealt and received defective product and
services.
Page three onwards:
1)
Date-wise facts: Refer to
the page numbers of the attached documents
as evidence when mentioning the facts.
2)
RELIEF: Mention what relief
you are looking for against your complaint.
Example: refund, replacement or
rectification of defect, compensation, etc.
3)
Documents (like bill, agreement,
service report, your complaint to them, your
notice to them, etc). Enclose only the
xerox copies of supporting documents. Don't
send originals.
Attach
with pin on the first page: One
year ordinary membership non-refundable
subscription of Rs.
300 by
demand draft in favour of "ICRPC"
payable at "Mumbai". Local Mumbai
account cheques & At Par cheques
(only if AT PAR is written on the
cheque) also accepted.
Write
your name behind the cheque. Please
pin the cheque with the first page. (Despite
our strict instructions we find many people
sending us stapled cheques and without their
names behind the cheque. Later these
careless people waste our time in locating
their torn, lost, or unidentified cheques.)
Online payment: Payment
through internet banking is also accepted.
Please send a request e-mail for net banking
details to payment@consumergrievance.com
and you will receive the net banking details
within 2 minutes.
Please staple or tie with thread all
your papers in one bunch only.
Complaint with loose, unstapled, untied or
in separate bunches will be rejected. Do not
staple the cheque, keep it pinned
separately.
Once
your complaint papers are ready, you need to fill
online complaint registration form to
get your complaint identification number.
This number is given instantly on filling
the form, and you need to mention this
number on the top left corner of your
complaint first page and also top left
corner of your envelope. After
this you are ready to send your
complaint to ICRPC.
FILL
ONLINE COMPLAINT APPLICATION FORM BY
CLICKING HERE (New window opens)
Mention
your complaint ID number on the top
left corner of your complaint first
page and also top left corner of your
envelope. Send the stapled or
tied complaint+documents+loose
pinned cheque through
post / courier to:
Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder Road
Thane (West) 400615
PROCEDURE
THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING
YOUR DOCUMENTS:
1)
After the receipt of your envelope, we
will acknowledge the receipt of the same by
e-mail. Please do not disturb us for
next 60 days by asking about the status of
your complaint or whether we have received it
or not.
2)
We will issue a legal notice within
60 days to the accused giving him a time limit
of 7 to 15 days for settling your grievance.
We will send you a copy of this notice to your
e-mail address. If the complaint has been
rejected due to not following the procedure,
we will inform you within 60 days.
3)
If you do not receive acknowledgement or
copy of notice within 60 days, please
send a reminder e-mail to us at mail@consumergrievance.com
4)
If your grievance is not settled
after sending notice, ICRPC will
further help you with preparation of your case
papers for filing in the consumer court. There
will be nominal fee for preparation of case
papers. Please inform us about your
intention of filing a case in the
consumer court.
You will not require a lawyer
as we give free guidance after making the case
papers till the final orders of the court. The
judge in any consumer court cannot force
you to hire a lawyer.
OTHER
USEFUL INFORMATION
1)
We operate through the internet,
e-mail, and cater to the consumers across
the world. So, it does not matter where you
are located.
2)
Please do not visit us without
appointment and disturb us. We will
not meet you.
3)
For members, one legal notice against one
company is sent free. Repeat notice is not
sent as we want first notice to be taken
seriously. Another notice for another issue or
company, a processing fee of Rs. 300 is
charged again.
4)
Consumer courts take about 1 to 2 years (or
even more at times) to settle the case.
The consumer is expected to attend the court
hearings at least 4 to 5 times in a year.
5)
Consumer can keep a representative for appear
on his behalf in the court.
6)
We shall do our best to settle your grievance.
ICRPC
contact
details:
Website:
www.consumergrievance.com
E-mail
addresses: mail@consumergrievance.com
SMS.:
+91 8080423516 (Don't make calls to this
number)
