International Consumer Rights Protection Council

Action against railway services


Complaint can be made by writing a complaint in the COMPLAINT BOOK available at all town booking offices, goods sheds, parcel offices, reservation offices, refreshment rooms, pantry cars, station master's office, and the guard of the train.

For on the spot action, you can approach the Public Grievance Redressal Booths at major stations.

 

You can approach the Additional General Manager of the concerned zone, who is also the Director of Public Grievances.

 

To report about bribery and corruption, contact the Senior Deputy General manager, who is also the Chief Vigilance Officer of that Railway.

 

If you have a complaint against the railways regarding their deficient services, send your complaint to the address given below. Indicate your ticket number, PNR number, train number and name, and the date of travel.

 

Complaint against Central Railway:

The Additional Divisional Railway Manager

Public Grievance Cell

New Delhi Division (Northern Railway)

New Delhi Railway Station

New Delhi

 

Complaint against Western Railway:

The Additional General Manager

Director of Public Grievances

Western Railway

Churchgate, Mumbai

 

Please note:

For more information on the above visit www.indianrail.gov.in

 

 

COMPLAINT AGAINST CENTRAL RAILWAY ON BOARD STAFF

 

Call 9969324451, 9969324452, 9969324453 and complain to the Vigilance Department about the corrupt activities of the on-board railway staff.

 

 

CONTACTS OF RAILWAY OFFICERS

Website : www.indianrail.gov.in

 

Name E-mail Designation Office (Phone / Fax) Resi. (Phone / Fax)

Office of the Minister for Railways

Kumari Mamata Banerjee

Minister +91 11 23381213

+91 11 23386645

+91 11 23303768
+91 11 23387333 (Fax)

+91 11 23017061 (PH)

+91 11 23034153 (PH)

+91 11 23722975
Shri Goutam Sanyal

Officer on Special Duty +91 11 23388425

+91 11 23383668

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Office of the Minister of State for Railways

Shri K H Muniyappa

Minister of State +91 11 23388190

+91 11 23382490

+91 11 23381634 (Fax)

+91 11 23794481

+91 11 23792703

Shri P. Anand Kumar

Private Secretary +91 11 23388190

+91 11 23382490

+91 11 23381634 (Fax)

+91 11 24674659

Office of the Minister of State for Railways

Shri E. Ahamed

Minister of State +91 11 23382323

+91 11 23384413

+91 11 23381292

+91 11 23385025 (Fax)

+91 11 23017051

+91 11 23017052

+91 11 23013800 (Fax)

Shri Zahur H. Zaidi

 

Private Secretary +91 11 23385125

+91 11 23385025 (Fax)

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Railway Board

Shri S. S. Khurana

Chairman (RB) +91 11 23384010

+91 11 23382753

+91 11 23381453 (Fax)

+91 11 26870292
Ms. Sowmya Raghavan

Finance Commissioner (Rly) +91 11 23382754

+91 11 23385095 (Fax)

+91 11 26886851

Members & Secretary 

Shri Sudesh Kumar

Member (Electrical) +91 11 23385100

+91 11 23385086 (Fax)

+91 124 2572218
Shri Rakesh Chopra

Member (Engineering) +91 11 23383879

+91 11 23385114 (Fax)

+91 11 26875757
Shri Sanjiv handa

Member (Mechnical) +91 11 23381477

+91 11 23385113 (Fax)

---
Shri A. K. Goyal

Member (Staff)

+91 11 23382762

+91 11 23385111 (Fax)

+91 11 24675656
Shri Vivek Sahai

Member (Traffic) +91 11 23382776

+91 11 23388237 (Fax)

---
Shri Shivaji Rakshit

Secretary +91 11 23385227

+91 11 23382068 (Fax)

---

GM/ DRM of Zonal Railways

Designation, Zone

Office Fax

Central Railway

Website : www.centralrailwayonline.com

GM 022-22621230 022-22624555
DRM, Pune 020-26137400

020-26127971

DRM, Mumbai 022-22621450

022-22612354

DRM, Solapur 0217-2312270

0217-2312754

DRM, Nagpur 0712-2565622

0712-2312270

DRM, Bhusawal 02582-222213

02582-227824

Eastern Railway

Website : www.easternrailway.gov.in

GM 033-22307596 033-22480370
DRM, Sealdah 033-23505090

033-23504993

DRM, Asansol 0341-2302319

0341-2315520

DRM, Malda 03512-266458

03512-265414

DRM, Howrah 033-26412348

033-26411418

Northern Railway

Website : www.uttarrailway.com

GM 011-23387227 011-23384503
DRM, Ambala 0171-2610800

0171-2610103

DRM, Delhi 011-23343659

011-23346952

DRM, Moradabad 0591-2411519

0591-2429855

DRM, Firozpur 01632-244386

01632-244708

DRM, Lucknow 0522-2626670

0522-2234510

North Eastern Railway

Website : www.ner.railnet.gov.in

GM 0551-2201041 0551-2201299
DRM, Izzatnagar 0581-2515946

0581-2515946

DRM, Lucknow City 0522-2628309

0522-2628309

DRM, Varanasi 0542-2224801

0542-2226775

Northeast Frontier Railway

Website : www.nfr.railnet.gov.in

GM 0361-2676000 0361-2571124
DRM, Alipur Duar 03564-255273

03564-270940

DRM, Katihar 06452-222555

06452-222555

DRM, Lumding 03674-263362 03674-263362
DRM, Rangia 03621-240483 03621-240483
DRM, Tinsukia 0374-2330032

0374-2335149

Southern Railway

Website : www.southernrailway.org

GM 044-25353157 044-25351439
DRM, Tiruchhirapalli 0431-2411204

0431-2461474

DRM, Palghat 0491-2555296

0491-2555235

DRM, Madurai 0452-2308000

0452-2308000

DRM, Chennai 044-25355900

044-25355900

DRM, Trivandrum 0471-2325828

0471-2339445

DRM, Salem 0427-233065

0427-2440030

South Central Railway

Website : www.scrailway.gov.in

GM 040-27822874 040-27833203
DRM, Secundrabad 040-27830449 040-27830449
DRM, Hyderabad 040-27820152 040-27820152
DRM, Guntkal 08552-226467

08552-229419

DRM, Guntur 0863-2234229

0863-2323600

DRM, Nanded 02462-260333

02462-224031

DRM, Vijayawada 0866-2572690

0866-2579618

South Eastern Railway

Website : www.serailway.com

GM 033-24393532 033-24397831
DRM, Adra 03251-244221

03251-245752

DRM, Chakradharpur 06587-238026

06587-239526

DRM, Kharagpur 03222-255308 03222-255811
DRM, Ranchi 0651-2600080 0651-2600076

Western Railway

Website : www.westernrailwayindia.com

GM 022-22005670 022-22068545
DRM, Ahmedabad 079-22204588 079-22204589
DRM, Rajkot 0281-2477006 0281-2475217
DRM, Ratlam 07412-232300 07412-280734
DRM, Vadodara 0265-2638081 0265-2645275
DRM, Mumbai 022-23002977 022-23012742
DRM, Bhavnagar 0278-2445475 0278-2445475
East-Central Railway/ Hajipur
GM 06224-274728 06224-271513
DRM, Sonpur 06158-221628 06158-221667
DRM, Danapur 06115-232465 06115-232465
DRM, Dhanbad 0326-2220338 0326-2220519
DRM, Mughalsarai 05412-255298 05412-254219
DRM, Samastipur 06274-222217 06274-222217
East-Coast Railway/ Bhubaneshwar
GM 0674-2300773 0674-2300196
DRM, Waltair 0891-2746200 0891-2728832
DRM, Khurda Road 0674-2490567 0674-2490567
DRM, Sambhalpur 0663-2401331 0663-2401331
North-Central Railway/ Allahabad
GM 0532-2230200 0532-2230772
DRM, Allahabad 0532-2600958 0532-2600702
DRM, Agra 0562-2421200 0562-2420650
DRM, Jhansi 0517-2440324 0517-2449826
North Western Railway/ Jaipur

Website : www.northwesternrailway.com

GM 0141-2222695 0141-2222936
DRM, Jaipur 0141-2200322 0141-2202478
DRM, Jodhpur 0291-2431187 0291-2431601
DRM, Ajmer 0145-2421752 0145-2428133
DRM, Bikaner 0151-2521568 0151-2544401
South East Central Railway/ Bilaspur

Website : www.scrailway.gov.in

GM 07752-232004 07752-410575
DRM, Bilaspur 07752-247100 07752-247105
DRM, Nagpur 0712-2561939 0712-2564980
DRM, Raipur 0771-2522200 0771-2252204
South Western Railway/ Hubli
GM 0836-2360888 0836-2365209
DRM, Hubli 0836-2363494 0836-2289648
DRM, Bangalore 080-22871498 080-22356411
DRM, Mysore 0821-2420602 0821-2425225
West Central Railway/ Jabalpur

Website : www.westcentralrailway.com

GM 0761-2627444 0761-2628133
DRM, Jabalpur 0761-2678080 0761-2677882
DRM, Bhopal 0755-2457200 0755-2457204
DRM, Kota 0744-2467000 0744-2467159

 

 

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International Consumer Rights Protection Council