Few interesting grievances
solved by ICRPC
numbers of consumers are given to prove that the
listings are all genuine and not fabricated.
Some of the telephone numbers may have changed.
The list is just an example, we cannot list all
the many thousands of issues that were settled
Replacement of defective unit
Mrs. C. Almeida (Cell: 9757148891) of Thane
(West) received a new Godrej refrigerator from
the company within a month through our action.
She approached us after she got fed up when
nothing happened even after following-up the
matter with the company for three years.
refunds full amount of Rs. 2129
Mrs. Chitra Vittal of Bangalore (Tel:
Bangalore received a crumbled cake, bad in
taste, accompanied with cheap quality greeting
card cheap quality wine after a delay of two
days as against her order based on the rosy
photos and promises on their website. She
approached us when the company did not respond
to her complaint. When we sent notice to the
company first the company started blaming the
consumer that she is telling lies but we soon
caught the seller on wrong foot as he himself
was lying that he did not receive the complaint
from consumer. But soon the seller realized that
he will be in lot of problems if the matter goes
to the court. He refunded the consumer’s full
refunds full amount against cancelled Kingfisher
Manju Kalita of Mumbai (Tel. No. 9594594919)
received her full amount back on
12-3-2103 after ICRPC issued a legal notice to
Yatra.com / Kingfisher airlines. The consumer
had complained that her Kingfisher flight no
IT-337 dated 12-11-2012 from Mumbai to Guwahati
and return flight no IT-356 dated 20-11-2012 was
cancelled without any reason and the airlines
and yatra.com were not refunding the amount even
after many complaints by the consumer.
Refunds the cost of Rs 25,000 incurred for
making new passports in lieu of thise lost by
Mr. Janardanan Madathil of Mumbai ( Cell:
had given the passport of his wife and
self to Make My Trip for stamping Schangean visa
after UK Visa by tour operator for the grand
Europe tour. The passports were lost by Make My
Trip in April 2012. This resulted in police
complaint and obtaining new passport incurring
cost of Rs. 25000 by the consumer. Make My Trip
refused to reimburse this expenditure and also
did not compensate the consumers for their
inability to enjoy their holiday as they could
not travel in the absence of passport. ICRPC
sent a notice to Make My Trip and the consumer
received the reimbursement of Rs 25,000 as
expenses incurred in making new passports.
refunds Euro 690 that were fraudulently
withdrawn from credit card account
Mr. Deepak Perazhi of Bangalore (Tel. no.
9880566089) got full refund of his Euro
690 which were withdrawn by fraudulent means
from his Citibank credit card account on
13-3-2013 when we sent a notice to Citibank
challenging their insecure credit card
Refunds Rs 4298 agsinst undelivered product
M.Thirunavoukkarasu of Bhubaneswar (Tel: 91674
2581635) complained to us that online shopping
portal- Naaptol is not refunding his amount that
he paid for undelivered product. ICRPC forwarded
his email to naaptol and his Rs. 4298.00 was
refunded on 14-5-2013.
Riders, Bangalore: Refunds amount against
defective repairs of Yamaha bike.
Manohar Babu of Bangalore (Tel: 9880502244) had
given his motorbike for servicing with Perfect
Riders, Lalbaug branch, Bangalore. Brake shoe
was replaced during this service against invoice
no 4296 dated 12-1-2013. After replacement the
brakes wee shuddering and the speedometer was
not working along with other issues. They were
not able to repair the defect when the consumer
again handed over his bike on 12-1-2013, but
developed more defects. Finally the bike was
given to another branch at Jayanagar who
revealed that the Lalbaug branch has fitted
brake shoe of Yamaha RX100 model instead of
Frazer model. The previous dealer was not
refunding the amount to the consumer for his
defective and careless work till ICRPC issued a
notice to him. The amount was then refunded to
the consumer on 25-4-2013.
Academy, Bangalore: Refunds the fee as the
student did not join that school.
Mr. Rohitesh Sharma of Bangalore (9663422557)
complained that he had paid Rs 55,090 on
25-5-2011 as fee for first quarter for his son
Anvit studies in Aurinko Academy, Kudlu,
Bangalore. His son Anvit did not attend any
class because he got admission elsewhere. The
school was not ready to refund the amount back
to the consumer. When ICRPC sent a notice to the
school, the consumer got the full refund on
Indicomm: Refunds and pays compensation for
defective activation of plan
Mr. Nilay Shah of Ahmedabad (Tel. No.
9029191527) applied to Tata Indicomm for plan
change on 10-8-2012 and it was decided that the
Advance Rental Plan would be activated on
9-9-2012. But Tata Indicomm activated the plan
on 11-8-2012 instead of 9-9-2012. without any
information or permission from the consumer, and
collected Rs 1067 and were not refunding the
amount. The company immediately paid refund and
compensation amount of Rs. 7640 to the consumer
Electronics: Takes back defective tablet and
refunds full amount
Mr. Sunil Choudhary of Uttrakhand (Tel:
a defective tablet for Rs 6,999 sold by Next
Customer Care against order no 100006723
dated 27-10-2012. When the company was not
refunding the amount the consumer contacted us.
ICRPC sent a notice and the full amount with
compensation was refunded to the consumer
Cargo Packers, New Delhi: Pays for repairs of
Rakesh Mahajan of Vadodara (Tel: 9998010235) complained
Building, Flat No 6, 3rd floor, Tel
Mill Marg, Ram Nagar, Paharganj, New Delhi
110055 had damaged his car while being
transported from Gurgaon to Baroda vide CN no.
013 dated 15-6-2012. The transporter was not
ready to pay for the cost of repairing the
damaged car. ICRPC sent a notice dated 9-12-2012
and the transporter immediately refunded the
amount of Rs 60,000, which was the cost incurred
in repairing the defect in the consumer’s car.
Bank: Refunds Rs 44,860 for faulty booking of
Mr. Vishakha Parashar of Kolkata (Tel. No.
to book a ticket through Axis bank website. Rs
44,860 was deducted but the ticket was not
booked. The bank was not refunding the amount to
the consumer despite many complaints. The
consumer got his full amount refunded back when
ICRPC sent a legal notice to Axis bank.
Airlines: Refunds Rs 37,316 against cancelled
Mr. Rajiv Jindal (Cell: 981003505) received
the refund of Rs. 37316.00 on 17th
May’2013 when the Spicejet airlines cancelled
his return ticket without any notice or approval
from him, and was not refunding the amount back.
Our intervention got his money refunded.
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