International
Consumer Rights Protection Council (ICRPC)
is a registered, non-profit,
non-political, Non Government Organization
(NGO) working for the
benefit and welfare of consumers in
distress. Aims
of International Consumer Rights
Protection Council. We have
following mission-
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To
evolve a corruption free society.
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To
educate the public on consumer issues
and bring consumer awareness among
masses.
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To
help consumers fight against the
powerful and corrupt organizations /
officials.
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To
guide and counsel consumers for filing
their consumer complaints with the
consumer court.
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To
provide with the latest information on
consumer laws through the website.
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To
take action against corrupt government
officers and report their activities
to the concerned authorities.
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To
enlighten and encourage the citizens
of India to become aware of their
rights as a consumer.
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To
unite the public and offer them a
platform to voice their grievances
against defaulting companies and
corrupt officials.
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To
redress the consumer grievance
through mediation or out-of-court settlement and reduce load on
the consumer courts.
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We
do not have any
representative in any city
or any agent elsewhere. All
our operations are software
driven and through internet
only.
How
we work
-
All
our services come to you
through internet so no need
of running around. Just fill
online complaint form and upload your
documents (if below 5MB) or send
your complaint documents by
courier (if more than 5MB) to get all the help
from our experts.
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We
do not meet anyone, so
do not attempt to
visit any of our team
members by visiting their
office or residence because
you will be turned away
straightforwardly and you
will find this rude and arrogant.
-
We
have our our procedure to be
followed
if you
are dealing with ICRPC.
Hence, follow our procedure
rather than imposing your
own procedure on us or
trying to teach us that your
procedure is better than
ours. We do not entertain
such complaints that are
sent to us without following
our procedure.
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We
acknowledge each and every
complaint that is received
by us through online form or post /
courier. And we generally
work on your complaint and
try mediation by legal notice within 30
days. Copy of all
correspondence is sent to
you by e-mail.
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We
do not maintain records of
your documents for more than
6 months and destroy these
unless you chose to file a
case in the consumer court
through us within 6 months
of sending your documents to
us.
-
We neither provide lawyers nor suggest
any. We encourage you to deal with
your case on your own as the process
is very simple and you know your case
better than any other person, even
your lawyer. Please note that the
consumer court cannot force you to
hire a lawyer to defend
your case.
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We
do not accept email
attachments through general
correspondence. Such emails
are deleted at server level
and do not reach us, amd may not be
replied. We may even block you for
sending large attachments.
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